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Privacy Policy

Last updated: April 2026

1. Information We Collect

We collect information you provide directly: account details (name, email, username), organization information, and operational data you upload (CSV reports, call records). We also collect usage data (page views, feature usage, IP addresses) automatically.

2. How We Use Your Information

  • To provide and maintain the Service
  • To process your reports and generate analytics
  • To power AI features (data is sent to Anthropic for analysis)
  • To send transactional emails (account verification, password resets, billing)
  • To improve the Service and fix bugs

3. Third-Party Services

We use the following third-party services that may process your data:

  • Supabase — database hosting (PostgreSQL)
  • Railway — application hosting
  • Stripe — payment processing
  • Anthropic (Claude) — AI features (chat, sweep, suggestions)
  • CallGrid — call routing data (if connected by you)

4. AI Data Processing

When you use AI features, your operational data is sent to Anthropic's API for analysis. This data is processed according to Anthropic's usage policies and is not used to train their models. You can disable AI features by choosing a plan without AI access.

5. Data Retention

We retain your data for as long as your account is active. Uploaded CSVs are processed and may be purged after 30 days. You may request deletion of your account and data at any time.

6. Data Security

We encrypt sensitive data at rest and in transit. API keys and credentials are encrypted using application-level encryption. Access to production systems is restricted to authorized personnel.

7. Your Rights

You have the right to access, correct, or delete your personal data. You may export your data at any time. To exercise these rights, contact skilarmckeown@gmail.com.

8. Cookies

We use session cookies for authentication and a preference cookie for theme selection. We do not use third-party tracking cookies.

9. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or in-app notification.

11. Contact

For privacy-related questions, contact us at skilarmckeown@gmail.com.